Disconnection potential fix

[Adriaan Badenhorst]

Minimum System Requirements:

Windows:

OS: 64-bit operating system that is Windows 7 Service Pack 1 or newer
Processor: 2 GHz Dual-Core 64-bit CPU
Memory: 4 GB RAM
Graphics: DirectX 10 compatible GPU with at least 1 GB video RAM
Hard Drive: 40 GB available space
Mac OS X

OS X 10.9 or higher
Processor: 2 GHz equivalent CPU
Memory: 4 GB RAM
Graphics: OpenGL 3 compatible GPU with at least 1 GB video RAM
Hard Drive: 20 GB available space
Linux

OS: Ubuntu equivalent distro
Processor: 2 GHz 64-bit CPU
Memory: 4 GB RAM
Graphics: OpenGL 3 compatible GPU with at least 1 GB video RAM
Hard Drive: 20 GB available space

Fatal Errors and Crashes to Desktop

(Windows) Redistributable Issues Such As:

Nothing happens during launch of ARK
ARK stops responding during launch
Any fatal error containing “MSVP110.dll”
Any fatal error containing “d3d11.dll”
New/Upgraded operating system (i.e. Windows 10)
Green water or black sky
No sound

Ensure you have a 64-bit operating system
Run windows update and download all critical updates
Download and install Visual C++ 2013
Download and install DirectX web installer
Restart your computer and try ARK again – otherwise see General Troubleshooting below
(Windows) 0xc000007b Error
Credit to K M for this fix.

Go to \SteamApps\common\ARK\_CommonRedist\DirectX\Jun2010
Open each x64.cab and extract them to \SteamApps\common\ARK\ShooterGame\Binaries\Win64 (WinRAR or 7-Zip can extract all at once)
Try ARK again – otherwise see General Troubleshooting below
(Windows) Fatal Error Containing “Dxtory”

Please close Dxtory prior to launching ARK
Fatal Error Containing “Oculus”

Delete the Oculusrift plugin folder (\steamapps\Common\Ark\Engine\Plugins\Runtime\Oculusrift)
Verify ARK through Steam (Instructions)
Try ARK again – otherwise see General Troubleshooting below
(Windows) Fatal Error Containing “PhysX”
Nvidia GPUs:

Uninstall your PhysX driver
Restart your computer
Download and (re)install the latest video driver for your card from Nvidia’s website
Restart your computer and try ARK again – otherwise see General Troubleshooting below
AMD GPUs:

Install PhysX System Software from Nvidia’s website
Restart your computer and try ARK again – otherwise see General Troubleshooting below
Fatal Error Containing “Bad Name Index” or “Seeked Past End of File … Colorize_MIC.uasset”

Go to \steamapps\common\ARK\ShooterGame\Content\PrimalEarth\Test\Colorization
Delete the BasicColorizationMat and keep BasicColorizationMat6
Try ARK again – otherwise see General Troubleshooting below
Freezing During Snapshot_16 or WorldEnd

(Singleplayer/Unofficial) Reduce the DinoCountMultiplier to be no greater than 1 in your GameUserSettings.ini (\steamapps\common\ARK\ShooterGame\Saved\Config\WindowsNoEditor or the equivalent for your OS)
Try connecting to a different server and then the server you are interested in again
Consider using the launch options mentioned in the Frame Rate Issues & Launch Options section below and try ARK again
Launch ARK in Low Memory 4GB mode and try again
Launch ARK in Extremely Low Memory mode – otherwise see General Troubleshooting below
Fatal Error Containing “steam_api” or “steamclient” or “steamclient64”

Refresh your Steam client files using steam://flushconfig (Instructions)
Try ARK again – otherwise see General Troubleshooting below
Mod Installation Problems

Close ARK
Unsubscribe from all your ARK mods at http://steamcommunity.com/id/YOUR_ID/myworkshopfiles/?appid=346110&browsefilter=mysubscriptions (Feel free to favorite them to keep them in a list)
Delete your \steamapps\common\ARK\ShooterGame\Content\Mods folder
Delete your \steamapps\workshop\content\346110 folder
Use the launch option “Launch ARK (Reset Total Conversion)”
(Multiplayer) Reconnect to your server (You will be timed out while the mods are re-subscribed and re-downloaded)
Return to the main menu
Wait until all messages on bottom right of your screen go away
Try playing again – otherwise see General Troubleshooting below
General Troubleshooting

Ensure your system meets the Minimum System Requirements mentioned above
Ensure you have an audio output device connected
Restart your computer and try ARK again

(Windows) Complete steps above for Redistributable Issues
Delete your LocalProfiles folder (\steamapps\common\ARK\ShooterGame\Saved\LocalProfiles)
Verify ARK through Steam (Instructions)
Try ARK again

(AMD GPU) Install PhysX System Software from Nvidia’s website
Update your video drivers (for Mac ensure all system updates are installed)
Update your chipset drivers from your computer/motherboard’s website
Restart your computer and try ARK once again

Click the green unsubscribe button for the SoTF mod if you are currently subscribed
Use the launch option “Launch ARK (Reset Total Conversion)” and try again

Complete steps above for Mod Installation Problems
Try ARK again

(Optional) Backup your single player game (\steamapps\common\ARK\ShooterGame\Saved\SavedArksLocal)
Delete local game content through Steam (same location as verify)
(Important) Delete the entire ARK folder (\steamapps\common\ARK\)
Reinstall ARK through Steam and then try ARK again

Network Related Issues

Manually Search, Connect, and Manage the Server List

Open the main Steam client
Click View > Servers
Select your desired tab
Use the Internet tab for a list of official and unofficial ARK servers
Use the Favorites tab to manually add servers using the server’s query port
Use the History tab to find and manage the list of servers you have connected to before
Click “Change Filters” and change the Game to “ARK: Survival Evolved” (each tab has its own filter)
(Windows) Difficulty Connecting to Servers with Kaspersky Antivirus Installed

Uninstall Kaspersky Antivirus completely
Restart your computer
Try ARK again – otherwise see General Network Troubleshooting below
Difficulty Connection to Servers using UPnP IGD
More details on this solution here.

Open your router’s web interface and temporarily disable your port forwarding (at least 25147 and Steam’s ports)
Apply the settings, restarting your router if needed
Restart your computer
Try ARK again – otherwise see General Network Troubleshooting below
(Windows) General Network Troubleshooting

Power off both your modem and router for at least 30 seconds
Plug in the router first
Plug in the modem next (some modems must have a valid connection to initialize while booting)
Restart your computer and try ARK again

Right click the Ethernet/Wi-Fi icon on the bottom right of your screen (or click the up arrow if you hid it) and go to troubleshoot problems
Go through the steps in the wizard (no problems will likely be detected, but several networking troubleshooting tasks will be performed)
Try ARK once again

Temporarily disable your antivirus and/or third party firewall (also see Kaspersky Antivirus steps above if that applies to you)
Try ARK once more – if successful, add an exception to Steam.exe and ShooterGame.exe
Otherwise, see Advanced Network Troubleshooting below
(Windows) Advanced Network Troubleshooting

Open an elevated command prompt (Start > Cmd > Right click > Run as administrator)
Enter “netsh winsock reset” without quotes
Restart your computer and try ARK again

Update your network adapter drivers from the manufacturer’s website (i.e. Intel, Realtek, Killer)
Restart your computer and try ARK once again

Open your router’s web interface and port forward 25147 (TCP & UDP) in addition to Steam’s ports
(Optional) You can also temporarily DMZ your computer through your router to rule out a port forwarding problem
In order for the port forward to persist, make sure your local IP address is static through the DHCP settings in your router (preferred) or through your adapter settings
Restart your computer and try ARK again

Open Network Adapter Settings in Control Panel (Control Panel > Network and Internet > Network and Sharing Center > Change Adapter Settings)
Right click > Properties of your active connection (Ethernet/Wi-Fi)
Click on “Internet Protocol Version 4” and click “Properties”
Click the radio button “Use the following DNS server addresses” and enter an alternative DNS such as Google DNS
Try ARK once more – otherwise see General Troubleshooting above

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